Customer satisfaction

Listening to the experts

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Of course we’re pleased when we pick up awards or get recognition from our peers. But the most important perspectives are those of the people who live in Get Living homes. That’s why every month, we invite around 100 residents – representing all our neighbourhoods – to give us feedback on Get Living: our homes, our service, our community and events.

We then use that feedback to pinpoint areas where we can do more – whether that’s improving service, or doing more of the same.

Here are some highlights from recent responses:

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Overall Experience

This is the number of our residents who rated their overall experience of Get Living London as good or excellent.

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Net promoter score

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of our residents to recommend us to others. This score is for the Year To Date

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